Neurodivergent.esPsychology
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Privacy policy

Last updated: 2 September 2026

In accordance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), and with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation, GDPR), the users of the website neurodivergent.es are informed about the identity of the data controller, the purpose of the data collection, the retention period, the legal basis that legitimises the processing and the rights of the users.

Identity of the data controller

The person responsible for the management of personal data is Nerea Lindosa Arranz, General Health Psychologist (Psicóloga General Sanitaria), owner of the website neurodivergent.es, with tax ID (NIF): 05305904-B and a registered address for notifications at Calle Doctor Fleming 24, 1A - 28036 Madrid.

Contact email: [email protected]

Data collected and purpose

NEURODIVERGENT.ES informs users that, by providing their personal data freely and voluntarily by email, phone, SMS, WhatsApp or through the contact channels available on the website, they give their consent to the processing of such data for the purpose of handling and responding to their enquiries, appointment requests and messages.

The personal data provided (name, email address, phone or WhatsApp number and the content of the message) become part of a file whose owner and controller is Nerea Lindosa Arranz, solely for the purpose of managing the relationship arising from the enquiry, request or communication made.

The legal basis for the processing is the user's consent (Article 6.1.a of the GDPR) and, where a service provision relationship exists, the fulfilment of contractual obligations (Article 6.1.b of the GDPR).

The data are processed with the utmost confidentiality. NEURODIVERGENT.ES maintains levels of protection of personal data in accordance with the legislation in force on security measures and has implemented the technical and organisational means at its disposal to guarantee the confidentiality and security of the data, avoiding the loss, misuse, alteration, unauthorised access and theft of the information. However, the absolute security of the data cannot be guaranteed.

Data retention period

The data arising from enquiries and requests will be retained for as long as the relationship arising from handling the enquiry continues, or until the user requests their deletion. In the case of a service provision relationship, the data will be retained for the time necessary to fulfil the applicable legal obligations; once the legal time limits have expired, the data will be deleted or, where applicable, blocked for their sole use in the defence of claims.

Website security and possible security breaches

NEURODIVERGENT.ES has implemented security mechanisms to prevent the leakage of the data collected through the contact channels. In the event that a security breach involving the violation of users' personal data were to occur, NEURODIVERGENT.ES undertakes to notify the competent supervisory authority and the affected users immediately after its detection, in accordance with the GDPR.

Users' rights

In accordance with the General Data Protection Regulation, the user has the right to:

  • Access their personal data and obtain a copy of the data subject to the processing.
  • Rectify inaccurate data or request its update.
  • Erase their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Request the restriction of the processing of their data, in which case it will only be retained for the exercise or defence of claims.
  • Object to the processing of their data.
  • Data portability: receive the data in a structured and commonly used format.

To exercise any of these rights, the user can contact Nerea Lindosa Arranz by email at [email protected] or in writing at the address Calle Doctor Fleming 24, 1A - 28036 Madrid, attaching a copy of their identity document or passport.

Likewise, if you consider that your rights are not being properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD):